Hostinger Reach email marketing allows you to build your audience in several ways, including manual entry, auto-syncing from Website Builder, and bulk importing. This guide focuses on importing contacts via CSV, which is the most efficient method for uploading large contact lists.

Before you start

Make sure to have:

• An active Hostinger Reach subscription.
• A contact list saved in .csv format.
• An Email column included in your file (required).

Upload your contacts to Hostinger Reach

To import your subscriber list:

1. Go to hPanel → Email marketing.
2. Locate your subscription and click Open Reach.
3. Navigate to Audience → Contacts.
   
4. Click Import contacts.
   1. If no contacts have been added yet, the option will appear after you click Add contacts:
      
   2. If contacts already exist, click the Import contacts dropdown and select Upload .CSV.
      
5. Upload the file by selecting it from your device or dragging it and dropping it into the upload area.
   

You can also download the CSV template at this step and use it to prepare your data before uploading.

Complete the import

After uploading the file, review the import details and configure the following:

1. Create segment: Segmentation is required to send campaigns. Enter a segment name or use the suggested one.
2. Tags: The segment name is automatically applied as a tag. You can add additional tags if needed.
3. Note (optional): Add any internal information about this import.
4. Click Import contacts to complete the import.

To use another source file, click on Upload different file and repeat the process.

Troubleshooting common import issues

If some contacts cannot be imported, you will be able to download the error report in the Review step. We recommend overseeing the issues and re-uploading again.

Error: Unsupported file type

In case you try to upload a file and the file type is not supported, follow these steps:

• Ensure the file is in .csv format, not Excel (.xlsx).
  • In Excel or Google Sheets, use File → Download/Save As → CSV (Comma-separated values).
• Do not upload compressed files (.zip).
• If special characters cause issues, re-save the file using standard CSV encoding.

Duplicated email addresses 

If duplicate email addresses exist in the file, you will be able to choose whether to skip them or update them with data from your file. In case any duplicates will be found, you’ll see that in the Review step.

Importing your contacts via CSV is a streamlined way to migrate your existing audience into Hostinger Reach. Once the import is complete, you can begin segmenting these users and sending your email campaign.

NOTE

• Ensure you have the necessary permissions and consent from your recipients before importing their data to comply with anti-spam regulations.