Hostinger Horizons: How to Send Emails From Your Online Store

Learn how email notifications work in your online store created with Hostinger Horizons and how to customize your transactional email domain.

Updated 1 week ago

When running an online store with Hostinger Horizons, email notifications are automatically sent:

  • To you — when a new order is submitted

  • To your customers — for order confirmations and other transactional updates

You can customize the sender domain of these transactional emails to better represent your brand. Using your own domain helps you:

✅ Strengthens your brand identity
✅ Builds more trust with customers
✅ Improves email recognition and open rates
✅ Creates a more professional, store-focused experience

Make Sure Your Website Has a Connected Domain

Before setting up a custom sender domain for transactional emails, your website must have a connected domain.

If your store does not have a connected domain, transactional emails will be sent from: noreply@store.hostinger.com. 

Customise Sender Details

To build trust and ensure clear brand recognition, you can adjust your sender details. Go to: Integrations -> Online store -> Store settings → Emails Settings.

  1. Type in Sender name. We recommend using your website or business name.

  2. Type in Sender email. 

This email address will be used for all transactional emails sent from your store.

Preview Transactional Emails

You can preview all automatically sent email notifications in your store management area. Go to: Store settings → Emails → Email previews.

All transactional emails sent from your store use a unified, modern design. This covers order confirmations, shipping updates, cancellations, digital product delivery, bookings, gift cards, invoices, product reviews, and low-stock alerts.

The Email previews page in Store settings → Emails shows the exact template your customers receive.

Store logo in transactional emails:

  • New stores: the store logo is included in transactional emails by default.
  • Existing stores: to add the logo, go to Store settings → Emails → Email settings and enable the logo option.

To set or update your store logo, go to Store settings → Company information.

Additional Information

  • Emails are sent in the language specified in Checkout settings.

  • Customers receive order confirmation emails immediately after submitting an order.

  • If a customer replies to a transactional email, the reply will be forwarded to the email address specified in: Store settings → Company information.