Payments and refunds
20 articles
How to identify and handle unauthorized payments from Hostinger
When reviewing your card or bank statements, you may come across a charge that you do not immediately recognize. This article will help you determine...
Understanding Chargebacks: Causes, Impact, and Resolution at Hostinger
What is a Chargeback?A chargeback is a payment dispute initiated by a customer through their bank or credit card provider. It occurs when a customer...
Understanding Fraud Payments and How to Resolve Them at Hostinger
What is a Fraud Payment?A fraud payment occurs when a transaction is flagged as suspicious due to potential unauthorized activity. This can happen when a...
What Is Hostinger Refund Policy?
Application of the 30-day money-back guarantee on hosting services
How to Get a Refund for a Payment Made Offline (e.g., in Cash) at Hostinger
Learn what additional information is required to receive a refund for a payment made using an offline payment method, such as cash
How Long Does a Refund Take at Hostinger?
Estimated timeframes where you can expect your refund to be completed
How to Pay With OXXO or SPEI at Hostinger
Procedure to pay with local means of payment in Mexico OXXO and SPEI
What to Do if You’re Charged a Different Amount at Hostinger
Reasons why a payment may reflect a different amount on your payment method from the cart or invoice
“3D Secure Verification Failed” Error While Making a Payment at Hostinger
What to do in case of a payment authorization error
How to Manage Payment Methods in a Hostinger Account
Adding a payment method to your Hostinger account and removing it
What to Do if the Domain Is Not Renewed After Payment at Hostinger
Reasons why a domain may not be renewed after payment
How to Use Hostinger Balance
Using Hostinger Balance as credit for future purchases
What to Do if There Is an Error During Payment at Hostinger
What to do in case of error messages while making a payment and purchase cannot be completed
How to Get a Refund at Hostinger
Requesting a refund for services and products purchased at Hostinger
What to do if an invoice appears as unpaid at Hostinger
Troubleshooting invoices appearing as unpaid after making the payment
Renewal periods and advance payments at Hostinger
Prepaying or renewing Hostinger services before expiration
How to Pay with PayPal on Hostinger
Using PayPal as a payment method at Hostinger
“Do Not Honor” Authorization Error While Making a Payment at Hostinger
What to do in case of a declined transaction error
What payment methods are available at Hostinger?
A detailed list of payment methods that can be used to make purchases for services at Hostinger
Hostinger solution: What to Do If You Have Been Charged Twice
What to do if you were charged twice