Billing

Billing

Information about invoices, billing, and managing your subscriptions

33 articles

Payments and refunds

“3D Secure Verification Failed” Error While Making a Payment at Hostinger

What to do in case of a payment authorization error

“Do Not Honor” Authorization Error While Making a Payment at Hostinger

What to do in case of a declined transaction error

Hostinger solution: What to Do If You Have Been Charged Twice

What to do if you were charged twice

How Long Does a Refund Take at Hostinger?

Estimated timeframes where you can expect your refund to be completed

How to Get a Refund at Hostinger

Requesting a refund for services and products purchased at Hostinger

How to Get a Refund for a Payment Made Offline (e.g., in Cash) at Hostinger

Learn what additional information is required to receive a refund for a payment made using an offline payment method, such as cash

How to identify and handle unauthorized payments from Hostinger

When reviewing your card or bank statements, you may come across a charge that you do not immediately recognize. This article will help you determine...

How to Manage Payment Methods in a Hostinger Account

Adding a payment method to your Hostinger account and removing it

How to Pay With OXXO or SPEI at Hostinger

Procedure to pay with local means of payment in Mexico OXXO and SPEI

How to Pay with PayPal on Hostinger

Using PayPal as a payment method at Hostinger

How to Use Hostinger Balance

Using Hostinger Balance as credit for future purchases

Renewal periods and advance payments at Hostinger

Prepaying or renewing Hostinger services before expiration

Understanding Chargebacks: Causes, Impact, and Resolution at Hostinger

What is a Chargeback?A chargeback is a payment dispute initiated by a customer through their bank or credit card provider. It occurs when a customer...

Understanding Fraud Payments and How to Resolve Them at Hostinger

What is a Fraud Payment?A fraud payment occurs when a transaction is flagged as suspicious due to potential unauthorized activity. This can happen when a...

What Is Hostinger Refund Policy?

Application of the 30-day money-back guarantee on hosting services

What payment methods are available at Hostinger?

A detailed list of payment methods that can be used to make purchases for services at Hostinger

What to do if an invoice appears as unpaid at Hostinger

Troubleshooting invoices appearing as unpaid after making the payment

What to Do if the Domain Is Not Renewed After Payment at Hostinger

Reasons why a domain may not be renewed after payment

What to Do if There Is an Error During Payment at Hostinger

What to do in case of error messages while making a payment and purchase cannot be completed

What to Do if You’re Charged a Different Amount at Hostinger

Reasons why a payment may reflect a different amount on your payment method from the cart or invoice